Reference

Terms and Conditions for Your parley365 Account

These terms set out what we expect from you and what you can expect from us when you use parley365 — covering account creation, wallet transactions via DANA, OVO, or GoPay, and access to our lobby where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsAccess subject to local lawIndonesia-eligible regions onlyUpdated terms take effect immediately
parley365 Terms and Conditions for Your parley365 Account
TERMS CONTACT PATHS

Where to Reach Us About These Terms

If any clause is unclear, or you believe a term has been applied to your account incorrectly, our support team is reachable through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, have your transaction reference number ready before you reach out — it cuts the back-and-forth.

Team online

Live Chat

The quickest route for account and transaction questions. Open the chat widget inside your account dashboard and a support agent will respond directly.

Email Support

Send detailed terms queries, account review requests, or dispute documentation to our support address listed inside the Help section of your account.

Help Centre

The Help section inside your account covers common terms questions — account suspension reasons, wallet verification steps, and how to request a terms clarification.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

Your account data — login credentials, wallet details linked to DANA, OVO, or GoPay, and session history — is held securely and used only for the purposes described in these terms. We do not share your personal or payment details with third parties outside of what is needed to process your transactions or comply with applicable legal requirements. You are responsible for keeping your login credentials private; if you suspect unauthorised access, use the account lock option in settings immediately and contact support.

Data Retention

We retain your account and transaction records for as long as required by applicable regulations and our internal policy, after which data is securely deleted or anonymised.

Cookie Use

We use session and functional cookies to keep your account active and remember your lobby preferences. You can adjust cookie settings in your browser, but some features may not work correctly if you disable them.

Account Security

Your account is protected by SSL encryption. OTP verification is required at login and when you add or change a linked wallet such as GoPay or DANA.

Requesting Changes

To update registered details — name, wallet, or contact information — submit a request via live chat or email with valid ID. Changes take effect after verification is complete.

Common Questions About These Terms

These questions come up often when it comes to how our terms apply to real account situations — wallet use, account access, and what happens when something goes wrong. If your question isn't here, reach out via live chat.

Yes. These terms apply to all transactions processed through your account, including deposits and withdrawals via DANA, OVO, and GoPay. Wallet name must match your registered account name.

We can update these terms, and the new version takes effect when published. We aim to post a notice in your account when significant changes are made, but continued use confirms your acceptance.

If your account is suspended, you'll receive a notification with the reason. Contact support via live chat or email to submit a review request. Wallet balances held are handled per our dispute policy.

Submit a data access request through email support, referencing your registered account details. We will respond within the timeframe set by applicable local regulations where they require it.

Access and the validity of your account activity depend on whether use is permitted under the law applicable in your region. These terms do not override local legal restrictions.

Raise it through live chat or email support with your account ID and a description of the issue. Our team will review and respond based on the terms as written and the transaction record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.